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Two major themes seem to be coming up lately in multifamily technology and operations. One is centralization—the dominant idea in how companies are restructuring work. The other is tech bloat—the growing problem of companies buying too much technology without fully accounting for the associated costs. As with so many big topics in multifamily, the two ideas are starting to converge.
The second Funnel Forum is in the books, and it was a great few days in paradise—sorry, I mean Terranea—one of the most beautiful resorts on the conference circuit. A busy week saw lots of announcements and deep conversations about the hot topics of AI and centralization.
The most interesting projects for anyone trying to develop a deep understanding of business trends are the ones that allow a viewpoint to develop over time. Nowhere is that more obvious than in the multifamily trend toward centralization.
The year has started with a lot of fresh insight into centralization. First, there was the recent release of the new white paper about how third-party managers are progressing toward a centralized operating model. This week, the focus switches to another big centralization topic: maintenance.
Readers of this blog will know that I frequently study and write about centralization. It has featured heavily in the last four editions of the 20for20 annual survey, and—SPOILER ALERT—it will get more coverage next month when the 2025 edition drops.
The City of Brotherly Love provided a backdrop for this year's NAA APARTMENTALIZE that was fresh in novelty, if not in weather. An energy-packed conference offered new insights into some of our industry's most rapidly changing areas. There's lots to talk about, and it is with some trepidation that I share a recap focused on two of the most buzzwordy topics: centralization and AI. However, these were the biggest stories that caught my eye at NAA this year.
There's been a lot of coverage of centralization on this website over the last few years. As this year's 20for20 white paper explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service.
It's that time of year again when NMHC publishes its lists of the top 50 owners, operators, and various other categories of multifamily companies. It's invaluable information: multifamily companies are notoriously difficult to track, so we should all appreciate the fine work the NMHC research team does to compile and publish the lists each year.
The inaugural Forum—the User Conference of Funnel Leasing—is in the books. I was privileged to take part in a hugely successful event that boasted an impressive attendee list last week at the stunningly beautiful Terranea Resort near Los Angeles.
2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area.
Posts about:
Two major themes seem to be coming up lately in multifamily technology and operations. One is centralization—the dominant idea in how companies are restructuring work. The other is tech bloat—the growing problem of companies buying too much technology without fully accounting for the associated costs. As with so many big topics in multifamily, the two ideas are starting to converge.
The second Funnel Forum is in the books, and it was a great few days in paradise—sorry, I mean Terranea—one of the most beautiful resorts on the conference circuit. A busy week saw lots of announcements and deep conversations about the hot topics of AI and centralization.
The most interesting projects for anyone trying to develop a deep understanding of business trends are the ones that allow a viewpoint to develop over time. Nowhere is that more obvious than in the multifamily trend toward centralization.
The year has started with a lot of fresh insight into centralization. First, there was the recent release of the new white paper about how third-party managers are progressing toward a centralized operating model. This week, the focus switches to another big centralization topic: maintenance.
Readers of this blog will know that I frequently study and write about centralization. It has featured heavily in the last four editions of the 20for20 annual survey, and—SPOILER ALERT—it will get more coverage next month when the 2025 edition drops.
The City of Brotherly Love provided a backdrop for this year's NAA APARTMENTALIZE that was fresh in novelty, if not in weather. An energy-packed conference offered new insights into some of our industry's most rapidly changing areas. There's lots to talk about, and it is with some trepidation that I share a recap focused on two of the most buzzwordy topics: centralization and AI. However, these were the biggest stories that caught my eye at NAA this year.
There's been a lot of coverage of centralization on this website over the last few years. As this year's 20for20 white paper explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service.
It's that time of year again when NMHC publishes its lists of the top 50 owners, operators, and various other categories of multifamily companies. It's invaluable information: multifamily companies are notoriously difficult to track, so we should all appreciate the fine work the NMHC research team does to compile and publish the lists each year.
The inaugural Forum—the User Conference of Funnel Leasing—is in the books. I was privileged to take part in a hugely successful event that boasted an impressive attendee list last week at the stunningly beautiful Terranea Resort near Los Angeles.
2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area.