Blog

Posts about:

Centralization

Multifamily Maintenance Centralization

The Three Levers of Multifamily Maintenance Centralization

There's been a lot of coverage of centralization on this website over the last few years. As this year's 20for20 white paper explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service.

Continue Reading
NMHC Top 50 Multifamily Owners and Operators - Perspective

The NMHC Top 50, Revisited

It's that time of year again when NMHC publishes its lists of the top 50 owners, operators, and various other categories of multifamily companies. It's invaluable information: multifamily companies are notoriously difficult to track, so we should all appreciate the fine work the NMHC research team does to compile and publish the lists each year. 

Continue Reading

How AI Adoption Might Follow Centralization

2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area. 

Continue Reading
Multifamily Marketing and the

Multifamily Marketing: The Property-Centric Bias

As companies seek to centralize property management functions, they find themselves coming up against rigidly property-based processes. Leasing—the highest profile of these functions—owes its design to the "coverage" model. Properties always needed at least one person on duty to answer phones, conduct tours, and support the leasing process. Companies centralizing leasing operations have to reimagine processes, tasks, and ultimately, jobs that have been the same way since time immemorial. 

Continue Reading
RealWorld 2023 - RealPage User Conference

The Marie Kondo Effect: Thoughts on RealWorld 2023

This week I had the pleasure of attending RealWorld 2023, RealPage's annual user conference in Las Vegas. It was an enjoyable couple of days that at once offered a glimpse of the future of an evolving industry giant and a trip or two down memory lane. I will share my thoughts on both in this article.

Continue Reading
Property Management Centralization Isn't one Size Fits All

Centralization for the Rest of Us

Centralization, as we all know, is a hot topic in the multifamily industry. This conversation began a few years ago when a few public REITs began to talk about changes to their property staffing models. I, among others, initially believed that once centralization started, everyone else would follow. If a few companies were achieving superior returns, the rest would naturally want to emulate them.

Continue Reading

Posts about:

Centralization

Multifamily Maintenance Centralization

The Three Levers of Multifamily Maintenance Centralization

There's been a lot of coverage of centralization on this website over the last few years. As this year's 20for20 white paper explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service.

Continue Reading
NMHC Top 50 Multifamily Owners and Operators - Perspective

The NMHC Top 50, Revisited

It's that time of year again when NMHC publishes its lists of the top 50 owners, operators, and various other categories of multifamily companies. It's invaluable information: multifamily companies are notoriously difficult to track, so we should all appreciate the fine work the NMHC research team does to compile and publish the lists each year. 

Continue Reading

How AI Adoption Might Follow Centralization

2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area. 

Continue Reading
Multifamily Marketing and the

Multifamily Marketing: The Property-Centric Bias

As companies seek to centralize property management functions, they find themselves coming up against rigidly property-based processes. Leasing—the highest profile of these functions—owes its design to the "coverage" model. Properties always needed at least one person on duty to answer phones, conduct tours, and support the leasing process. Companies centralizing leasing operations have to reimagine processes, tasks, and ultimately, jobs that have been the same way since time immemorial. 

Continue Reading
RealWorld 2023 - RealPage User Conference

The Marie Kondo Effect: Thoughts on RealWorld 2023

This week I had the pleasure of attending RealWorld 2023, RealPage's annual user conference in Las Vegas. It was an enjoyable couple of days that at once offered a glimpse of the future of an evolving industry giant and a trip or two down memory lane. I will share my thoughts on both in this article.

Continue Reading
Property Management Centralization Isn't one Size Fits All

Centralization for the Rest of Us

Centralization, as we all know, is a hot topic in the multifamily industry. This conversation began a few years ago when a few public REITs began to talk about changes to their property staffing models. I, among others, initially believed that once centralization started, everyone else would follow. If a few companies were achieving superior returns, the rest would naturally want to emulate them.

Continue Reading

Subscribe to Our Blog