The Operators Reimagining What Multifamily Renewals Can Be
There has always been a strange characteristic about revenue in multifamily housing.
Posts about:
Multifamily Executive Insights
What "Could Claude Do This?" Means for Multifamily Tech
An interesting theme has been developing for much of this year about how AI is changing how leaders think about the technology they are using.
For a number of years, AI has promised to sweep everything before it. In tech terms, it probably will, but we are clearly in the early innings of that transformation in multifamily. Expectations remain relatively immature, and while AI is already ubiquitous in multifamily technology stacks, it remains far from clear what AI is actually supposed to do for operators.
Transparency, Tech Trends and Tornadoes: NAA 2026 In Review
Today, NAA Apartmentalize wraps in New Orleans. It was a fun few days in the Big Easy, despite some particularly colorful summer weather. I could have done without the tornado warning early on Thursday morning, but that's life on the Gulf Coast!
Centralization Looks Settled, but Is It Final?
Each year, the release of the 20for20 Annual Survey generates fresh perspectives on what is happening in the multifamily industry. Beyond the paper’s focus on leaders of operations and technology, it is from reviewing findings with institutional owners, technology company founders and investors, for example, that some of the most interesting ideas emerge.
The Great Settling: The 20for20 Annual Survey 2026
We think about years a lot in business. It is the period of the P&L, the period over which we think about tax, salaries, bonuses, you name it. Our focus on what happens over the course of 12 months can sometimes obscure the longer narrative that plays out over multiple years. That has been the experience pulling together this year’s 2026 edition of the 20for20 Annual Survey.
A Strange Week in PropTech: Airing Dirty Laundry
It’s been a strange week in multifamily technology. A few days ago, a strange
article
appeared in Thesis Driven, a publication I have contributed to on several occasions over the years. The article made public a previously private contractual dispute between two prominent suppliers:
Funnel
and
EliseAI
.
The Real Story of Multifamily AI in 2026
It’s a new year, and one in which things will continue to move quickly in multifamily technology. We’re kicking it off with a brand new study in an area that will dominate our thoughts and plans this year and beyond.
Multifamily Pricing: a DoJ Settlement That Settles Little
A flurry of legal activity last week has pushed multifamily revenue management back into the news cycle. It's worth taking a moment (and a slightly longer-than-usual article) to understand what happened and what it might mean for our industry.
Something Old, Something New: It’s Time for OPTECH 2025
It's that time of year again. Next week, RETTC OPTECH will bring down the curtain on a busy year of conferences for those interested in multifamily operations and technology. For the last few years, this blog has published an analysis of the OPTECH attendee list. It's a useful way to see what's changing—and what isn't—in multifamily technology. The mix of attendees, by company type, always offers clues about broader industry trends.
Fraud Prevention: in Praise of Agreeable Disagreement
Disagreement can be a wonderful thing. It's how we test our ideas and beliefs, explore their limits and open ourselves to competing views that shape and strengthen our understanding.
Posts about:
Multifamily Executive Insights
The Operators Reimagining What Multifamily Renewals Can Be
There has always been a strange characteristic about revenue in multifamily housing.
What "Could Claude Do This?" Means for Multifamily Tech
An interesting theme has been developing for much of this year about how AI is changing how leaders think about the technology they are using.
For a number of years, AI has promised to sweep everything before it. In tech terms, it probably will, but we are clearly in the early innings of that transformation in multifamily. Expectations remain relatively immature, and while AI is already ubiquitous in multifamily technology stacks, it remains far from clear what AI is actually supposed to do for operators.
Transparency, Tech Trends and Tornadoes: NAA 2026 In Review
Today, NAA Apartmentalize wraps in New Orleans. It was a fun few days in the Big Easy, despite some particularly colorful summer weather. I could have done without the tornado warning early on Thursday morning, but that's life on the Gulf Coast!
Centralization Looks Settled, but Is It Final?
Each year, the release of the 20for20 Annual Survey generates fresh perspectives on what is happening in the multifamily industry. Beyond the paper’s focus on leaders of operations and technology, it is from reviewing findings with institutional owners, technology company founders and investors, for example, that some of the most interesting ideas emerge.
The Great Settling: The 20for20 Annual Survey 2026
We think about years a lot in business. It is the period of the P&L, the period over which we think about tax, salaries, bonuses, you name it. Our focus on what happens over the course of 12 months can sometimes obscure the longer narrative that plays out over multiple years. That has been the experience pulling together this year’s 2026 edition of the 20for20 Annual Survey.
A Strange Week in PropTech: Airing Dirty Laundry
It’s been a strange week in multifamily technology. A few days ago, a strange
article
appeared in Thesis Driven, a publication I have contributed to on several occasions over the years. The article made public a previously private contractual dispute between two prominent suppliers:
Funnel
and
EliseAI
.
The Real Story of Multifamily AI in 2026
It’s a new year, and one in which things will continue to move quickly in multifamily technology. We’re kicking it off with a brand new study in an area that will dominate our thoughts and plans this year and beyond.
Multifamily Pricing: a DoJ Settlement That Settles Little
A flurry of legal activity last week has pushed multifamily revenue management back into the news cycle. It's worth taking a moment (and a slightly longer-than-usual article) to understand what happened and what it might mean for our industry.
Something Old, Something New: It’s Time for OPTECH 2025
It's that time of year again. Next week, RETTC OPTECH will bring down the curtain on a busy year of conferences for those interested in multifamily operations and technology. For the last few years, this blog has published an analysis of the OPTECH attendee list. It's a useful way to see what's changing—and what isn't—in multifamily technology. The mix of attendees, by company type, always offers clues about broader industry trends.
Fraud Prevention: in Praise of Agreeable Disagreement
Disagreement can be a wonderful thing. It's how we test our ideas and beliefs, explore their limits and open ourselves to competing views that shape and strengthen our understanding.