--- title: 20for20-Blog | Multifamily Technology Trends (4) description: Multifamily Technology Trends | 20for20 Blog Listing Page (4) image: https://blog.20for20.com/hubfs/Dom-White-Transparent-logo.png --- [![Dom-White-Transparent-1](https://blog.20for20.com/hs-fs/hubfs/Dom-White-Transparent-1.png?width=1200&height=481&name=Dom-White-Transparent-1.png "Dom-White-Transparent-1")](https://20for20.com) ![imag](https://blog.20for20.com/hs-fs/hubfs/Dom-White-Transparent-1.png?width=2400&name=Dom-White-Transparent-1.png) ![imag](https://blog.20for20.com/hubfs/Dom-White-Transparent-logo.png) Open main menu Close main menu - [About](https://20for20.com/about/) - [The Annual Survey](https://20for20.com/annual-survey/) - [Pod](https://20for20.com/tech-talk-with-20for20-podcast/) - [Press & Media](https://20for20.com/press-and-media/) - [Blog](https://blog.20for20.com/blog) - [Contact Us](https://20for20.com/contact/) # Blog Select Category All Categories Multifamily Executive Insights Multifamily Technology Trends Multifamily Industry Events Multifamily Revenue Management Centralization Multifamily Leasing & Marketing Property Management Automation Posts about: ## Multifamily Technology Trends (4) ![Multifamily Maintenance Centralization](https://blog.20for20.com/hubfs/Multifamily%20Maintenance%20Centralization.jpg) June 6, 2024 ### [The Three Levers of Multifamily Maintenance Centralization](https://blog.20for20.com/blog/the-three-levers-of-multifamily-maintenance-centralization) There's been a lot of coverage of centralization on this website over the last few years. As this year's [20for20 white paper](https://20for20.com/white-paper/) explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service. [Continue Reading](https://blog.20for20.com/blog/the-three-levers-of-multifamily-maintenance-centralization) ![Audience Hands Up](https://blog.20for20.com/hubfs/Audience%20Hands%20.jpg) May 1, 2024 ### [The Human Side of Multifamily Data: REBA Insights in Review](https://blog.20for20.com/blog/the-human-side-of-multifamily-data-reba-insights-in-review) Spring conference season this year is a bit more interesting than usual. It's mostly thanks to a couple of new conferences on the circuit that I think will further important industry conversations. A few weeks ago, the inaugural "[Forum](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous)," Hosted by [Funnel Leasing](https://funnelleasing.com/), established a new place to discuss the increasingly popular topic of centralization. Last week saw the inaugural [REBA](https://www.getreba.com/en/) Insights conference in Vail, CO. There were parallels between the two events that I will discuss in this post.  [Continue Reading](https://blog.20for20.com/blog/the-human-side-of-multifamily-data-reba-insights-in-review) ![The Funnel Forum](https://blog.20for20.com/hubfs/FORUM9881.jpg) April 3, 2024 ### [The First Funnel Forum Brings the FABULOUS.](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous) The inaugural [Forum](https://funnelleasing.com/the-forum/)—the User Conference of[Funnel Leasing](https://funnelleasing.com/)—is in the books. I was privileged to take part in a hugely successful event that boasted an impressive attendee list last week at the *stunningly* beautiful Terranea Resort near Los Angeles.  [Continue Reading](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous) ![](https://blog.20for20.com/hubfs/AI%20and%20Centralization.jpg) March 13, 2024 ### [How AI Adoption Might Follow Centralization](https://blog.20for20.com/blog/how-ai-adoption-might-follow-centralization) 2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area.  [Continue Reading](https://blog.20for20.com/blog/how-ai-adoption-might-follow-centralization) ![Multifamily Over-Supply](https://blog.20for20.com/hubfs/Construction%20Crane.jpg) February 28, 2024 ### [What Makes a Trend? Announcing the 2024 Edition of 20for20](https://blog.20for20.com/blog/what-makes-a-trend-our-2024-edition-is-out-today) What is a trend? A couple of months into 2024, there's been a lot of talk about the prevailing trends for the year ahead, as there always is. Our brains are hardwired to look for patterns in everything that we see. As a species, we like to read the tea leaves. [Continue Reading](https://blog.20for20.com/blog/what-makes-a-trend-our-2024-edition-is-out-today) ![](https://blog.20for20.com/hubfs/KPIs%20are%20the%20Currency%20of%20Collaboration.jpg) January 11, 2024 ### [The Non-Obvious Payback on Multifamily Data and Analytics](https://blog.20for20.com/blog/the-non-obvious-payback-on-data-and-analytics) It's a brand new year, and with it comes an opportunity for a fresh take on a familiar theme. Readers of this blog will be familiar with the view that multifamily technology [vendors often approach their products incorrectly](https://blog.20for20.com/blog/a-common-disconnect-multifamily-technology-solutions-and-their-value). Specifically, in their eagerness to identify the key selling points for their technology, they often overlook the *main* reasons why companies buy their products.  [Continue Reading](https://blog.20for20.com/blog/the-non-obvious-payback-on-data-and-analytics) ![](https://blog.20for20.com/hubfs/Assessing%20The%20Multifamily%20Technology%20and%20Operations%20Outlook.jpg) December 7, 2023 ### [Assessing The Multifamily Technology and Operations Outlook](https://blog.20for20.com/blog/the-annual-report-on-multifamily-technology-and-operations) It's December, which is the time of the year when I have the absolute pleasure of sitting down for 20 in-depth conversations with multifamily executives. For those unfamiliar with [20for20](https://20for20.com/white-paper/), it's an annual survey where 20 leaders (ten heads of operations and ten heads of technology) from leading multifamily companies share their thoughts on the year that is ending and the year to come.  [Continue Reading](https://blog.20for20.com/blog/the-annual-report-on-multifamily-technology-and-operations) ![Multifamily Technology - Thankful for Being Wrong](https://blog.20for20.com/hubfs/Multifamily%20Technology%20-%20Thankful%20for%20Being%20Wrong.jpg) November 21, 2023 ### [Multifamily Technology: Thankful for Being Wrong](https://blog.20for20.com/blog/multifamily-technology-thankful-for-being-wrong) Thanksgiving week is a great time to reflect on what we're grateful for. I've been reflecting on a conversation with the founder of an impressive new multifamily technology company earlier this year. His company had identified a new solution to a long-standing problem (I will spare the details to maintain anonymity). But over the hour we spent on our zoom call, he made me reevaluate my priors on a particular area of multifamily operations.  [Continue Reading](https://blog.20for20.com/blog/multifamily-technology-thankful-for-being-wrong) ![NMHC OPTECH 2023](https://blog.20for20.com/hubfs/NMHC%20OPTECH%202023%20Logo.jpg) November 6, 2023 ### [Five Hot Takes From NMHC OPTECH 2023](https://blog.20for20.com/blog/five-hot-takes-from-nmhc-optech-2023) If you're getting back into the swing of things at work after an engaging few days at [NMHC OPTECH](https://www.nmhc.org/meetings/calendar/OPTECH/2023-optech-conference-and-expo/), you're probably processing your way through an overload of information. It was a packed event marked by record attendance, the unveiling of a new renter preferences study, and—if you were lucky—a remarkable U2 show at the Sphere. Among the array of insightful conference sessions and side conversations, a few themes emerged, five of which I outline in this post. [Continue Reading](https://blog.20for20.com/blog/five-hot-takes-from-nmhc-optech-2023) ![Look Who's Coming to NMHC OPTECH 2023](https://blog.20for20.com/hubfs/NMHC%20OPTECH%20Crowd%20Shot.jpg) October 25, 2023 ### [Look Who's Coming to NMHC OPTECH 2023!](https://blog.20for20.com/blog/look-whos-coming-to-nmhc-optech-2023) [NMHC OPTECH](https://www.nmhc.org/meetings/calendar/OPTECH/2023-optech-conference-and-expo/) is just a week away, and I've been taking a look at this year's audience composition. At the time of writing, the total number of attendees has surpassed any previous year, making this year's show the biggest ever—congratulations to the organizers! Whatever economic uncertainty our industry is facing, the enduring popularity of NMHC OPTECH tells us that our industry's appetite for technological innovation is stronger than ever. [Continue Reading](https://blog.20for20.com/blog/look-whos-coming-to-nmhc-optech-2023) Posts about: ## Multifamily Technology Trends (4) ![Multifamily Maintenance Centralization](https://blog.20for20.com/hubfs/Multifamily%20Maintenance%20Centralization.jpg) June 6, 2024 ### [The Three Levers of Multifamily Maintenance Centralization](https://blog.20for20.com/blog/the-three-levers-of-multifamily-maintenance-centralization) There's been a lot of coverage of centralization on this website over the last few years. As this year's [20for20 white paper](https://20for20.com/white-paper/) explained, maintenance differs profoundly from either admin or leasing centralization. Leasing and admin tasks can be automated away or, in the case of leasing, made self-serve. We can offer residents some self-serve maintenance options, but most of the time we need a team member to deliver the service. [Continue Reading](https://blog.20for20.com/blog/the-three-levers-of-multifamily-maintenance-centralization) ![Audience Hands Up](https://blog.20for20.com/hubfs/Audience%20Hands%20.jpg) May 1, 2024 ### [The Human Side of Multifamily Data: REBA Insights in Review](https://blog.20for20.com/blog/the-human-side-of-multifamily-data-reba-insights-in-review) Spring conference season this year is a bit more interesting than usual. It's mostly thanks to a couple of new conferences on the circuit that I think will further important industry conversations. A few weeks ago, the inaugural "[Forum](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous)," Hosted by [Funnel Leasing](https://funnelleasing.com/), established a new place to discuss the increasingly popular topic of centralization. Last week saw the inaugural [REBA](https://www.getreba.com/en/) Insights conference in Vail, CO. There were parallels between the two events that I will discuss in this post.  [Continue Reading](https://blog.20for20.com/blog/the-human-side-of-multifamily-data-reba-insights-in-review) ![The Funnel Forum](https://blog.20for20.com/hubfs/FORUM9881.jpg) April 3, 2024 ### [The First Funnel Forum Brings the FABULOUS.](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous) The inaugural [Forum](https://funnelleasing.com/the-forum/)—the User Conference of[Funnel Leasing](https://funnelleasing.com/)—is in the books. I was privileged to take part in a hugely successful event that boasted an impressive attendee list last week at the *stunningly* beautiful Terranea Resort near Los Angeles.  [Continue Reading](https://blog.20for20.com/blog/the-first-funnel-forum-brings-the-fabulous) ![](https://blog.20for20.com/hubfs/AI%20and%20Centralization.jpg) March 13, 2024 ### [How AI Adoption Might Follow Centralization](https://blog.20for20.com/blog/how-ai-adoption-might-follow-centralization) 2024 seems likely to be a year of rapid acceleration in the adoption of AI in multifamily. The question is how rapid and what kinds of tasks will it be doing for us? During this year's 20for20 interviews, the 20 leaders were asked to speculate a little on the direction AI is likely to take. What the conversations revealed is that most leaders view AI as something you buy from third-party vendors specializing in this area.  [Continue Reading](https://blog.20for20.com/blog/how-ai-adoption-might-follow-centralization) ![Multifamily Over-Supply](https://blog.20for20.com/hubfs/Construction%20Crane.jpg) February 28, 2024 ### [What Makes a Trend? Announcing the 2024 Edition of 20for20](https://blog.20for20.com/blog/what-makes-a-trend-our-2024-edition-is-out-today) What is a trend? A couple of months into 2024, there's been a lot of talk about the prevailing trends for the year ahead, as there always is. Our brains are hardwired to look for patterns in everything that we see. As a species, we like to read the tea leaves. [Continue Reading](https://blog.20for20.com/blog/what-makes-a-trend-our-2024-edition-is-out-today) ![](https://blog.20for20.com/hubfs/KPIs%20are%20the%20Currency%20of%20Collaboration.jpg) January 11, 2024 ### [The Non-Obvious Payback on Multifamily Data and Analytics](https://blog.20for20.com/blog/the-non-obvious-payback-on-data-and-analytics) It's a brand new year, and with it comes an opportunity for a fresh take on a familiar theme. Readers of this blog will be familiar with the view that multifamily technology [vendors often approach their products incorrectly](https://blog.20for20.com/blog/a-common-disconnect-multifamily-technology-solutions-and-their-value). Specifically, in their eagerness to identify the key selling points for their technology, they often overlook the *main* reasons why companies buy their products.  [Continue Reading](https://blog.20for20.com/blog/the-non-obvious-payback-on-data-and-analytics) ![](https://blog.20for20.com/hubfs/Assessing%20The%20Multifamily%20Technology%20and%20Operations%20Outlook.jpg) December 7, 2023 ### [Assessing The Multifamily Technology and Operations Outlook](https://blog.20for20.com/blog/the-annual-report-on-multifamily-technology-and-operations) It's December, which is the time of the year when I have the absolute pleasure of sitting down for 20 in-depth conversations with multifamily executives. For those unfamiliar with [20for20](https://20for20.com/white-paper/), it's an annual survey where 20 leaders (ten heads of operations and ten heads of technology) from leading multifamily companies share their thoughts on the year that is ending and the year to come.  [Continue Reading](https://blog.20for20.com/blog/the-annual-report-on-multifamily-technology-and-operations) ![Multifamily Technology - Thankful for Being Wrong](https://blog.20for20.com/hubfs/Multifamily%20Technology%20-%20Thankful%20for%20Being%20Wrong.jpg) November 21, 2023 ### [Multifamily Technology: Thankful for Being Wrong](https://blog.20for20.com/blog/multifamily-technology-thankful-for-being-wrong) Thanksgiving week is a great time to reflect on what we're grateful for. I've been reflecting on a conversation with the founder of an impressive new multifamily technology company earlier this year. His company had identified a new solution to a long-standing problem (I will spare the details to maintain anonymity). But over the hour we spent on our zoom call, he made me reevaluate my priors on a particular area of multifamily operations.  [Continue Reading](https://blog.20for20.com/blog/multifamily-technology-thankful-for-being-wrong) ![NMHC OPTECH 2023](https://blog.20for20.com/hubfs/NMHC%20OPTECH%202023%20Logo.jpg) November 6, 2023 ### [Five Hot Takes From NMHC OPTECH 2023](https://blog.20for20.com/blog/five-hot-takes-from-nmhc-optech-2023) If you're getting back into the swing of things at work after an engaging few days at [NMHC OPTECH](https://www.nmhc.org/meetings/calendar/OPTECH/2023-optech-conference-and-expo/), you're probably processing your way through an overload of information. It was a packed event marked by record attendance, the unveiling of a new renter preferences study, and—if you were lucky—a remarkable U2 show at the Sphere. Among the array of insightful conference sessions and side conversations, a few themes emerged, five of which I outline in this post. [Continue Reading](https://blog.20for20.com/blog/five-hot-takes-from-nmhc-optech-2023) ![Look Who's Coming to NMHC OPTECH 2023](https://blog.20for20.com/hubfs/NMHC%20OPTECH%20Crowd%20Shot.jpg) October 25, 2023 ### [Look Who's Coming to NMHC OPTECH 2023!](https://blog.20for20.com/blog/look-whos-coming-to-nmhc-optech-2023) [NMHC OPTECH](https://www.nmhc.org/meetings/calendar/OPTECH/2023-optech-conference-and-expo/) is just a week away, and I've been taking a look at this year's audience composition. At the time of writing, the total number of attendees has surpassed any previous year, making this year's show the biggest ever—congratulations to the organizers! Whatever economic uncertainty our industry is facing, the enduring popularity of NMHC OPTECH tells us that our industry's appetite for technological innovation is stronger than ever. [Continue Reading](https://blog.20for20.com/blog/look-whos-coming-to-nmhc-optech-2023) ### Subscribe to Our Blog ![footer img](https://blog.20for20.com/hubfs/Dom-White-Transparent-1.png) Got a great technology idea that you want to share? Need help connecting with the market or describing what you do? We can probably help. [mailto:dom@20for20.com](mailto:dom@20for20.com) Copyright ©2022 TFT Consulting, LLC. - [About](https://20for20.com/about/) - [The Annual Survey](https://20for20.com/annual-survey/) - [Pod](https://20for20.com/tech-talk-with-20for20-podcast/) - [Press & Media](https://20for20.com/press-and-media/) - [Blog](https://blog.20for20.com/blog) - [Contact Us](https://20for20.com/contact/)